Our orders are shipped from our European warehouse and occasionally from Asia while we cannot guarantee delivery times, you should expect delivery within 10 - 15 working days, after a successfully completed order. We endeavour to meet the following schedule:
- Deliveries are made Monday to Friday, excluding bank and public holidays.
- For Personalised orders, we will need extra time to complete, Please allow 21 working days processing time.
- We can offer you amazing Free products we just need more time to process. If you ordered a Free product please allow 4-6 weeks for delivery. Custom made free products need 6-8 weeks
- Customer's residing outside of the EU need to allow an additional 10 days for delivery
- Once your order is dispatched we will send you a dispatch email with more information about the delivery.
Current delivery charges will be displayed at the checkout and be included in your total order amount.
If you haven't received your order and more than 35 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds and replacements will be handled through this email if necessary.